First, thank you so much for all of your input! You guys are so freakin' awesome. Not even kidding. I love you all!!!! For a lot of you, this will be just the same as the email I sent you after your comment. But I lost track of who I sent it to and who I didn't so here it is. Thanks again!!!
Next, I know. I know. I know. I need to find a new job.
Tuesday night I was helping my table doing exactly what I described on the post. There were two other servers on and a manager. I looked around when the phone rang and saw no one was going to answer it. But it's not my job to get the phone. It's the manager's. Who is CONSTANTLY in the back of the joint smoking. (Or lately, he's decided that smoking in FRONT of the place is much more classy and will attract more customers) And last night he was back there smoking AND on his cel phone to his son.
Well, I'm with most of you. (I'm looking at you, Sher) People that have taken the time to get in their car and leave their home to come to eat dinner take priority over any yahoo on their couch, at home, on the phone. So I didn't run to get the phone. After I finished with my table the phone was still ringing (going on 5 or 6 rings) so I went and answered it. (Knowing that if it was "T",the owner, she'd be mad that it had rung so many times.)
Of course, it's her.
T: What's going on?!?! Are you guys busy? What are you doing?
Me: I was talking to my table. J was talking to her table. K was in the back and I guess John's outside smoking.
T: Well this phone needs to be answered in 3 rings!
Me: Ya, I know but I was talking to my table.
T: Well, you need to excuse yourself and answer the phone!!! If it's a to-go order and the phone rings too many times they'll thing we're closed.
Me: (In a very non-snotty tone of voice. For real.) So you want us to leave our table and answer the phone?
T: YES!!! That's what the lunch people do! Have John call me.
So after about ten minutes John comes back in and I tell him to call T. A few minutes after he gets off the phone with her and I say, "well I guess I got us all in trouble by letting the phone ring too many times".
John: Ya, I don't know what you said to her but she's so mad at you. She's really really mad. She told me to cut you and send you home.
Me: Really? OK.
(So I guess I'd have been better off to not have answered the phone at all. Because I took all the heat for it!! And am I the only one who picked up on the fact that I DID answer the phone??? ME. I'm the one who ran over and got it the very first free second I had. And I got my a** chewed for it.)
He goes on to make excuses that his son only ever calls like once a week and he's got like two (more like 30) minutes to talk to him and he should have been able to talk to him and have things get taken care of inside. Well, yes. That's true. But we didn't know he was outside. Furthermore, it's not like we were pickin' our noses!! It's so ridiculous there. It sucks to work at a place where you don't feel like your superiors are ever on your side. Or on the side of their customers. They only care about the bottom line. They have NO loyalties to their staff. They closed their store in Sandy and didn't tell any of the employees. They came to work the next day and found a note on the door. People's paychecks are bouncing and T won't return their phone calls.
We are the ones keeping that place in business. The servers. You could have the best food on earth but if the service sucks, nobody will go back. Likewise, you could have semi-good food and great severs and get people to come back again and again. There isn't a shift that goes by that I don't have at least one table tell me I "did great." "You're so much fun!" "What's your name? We want you when we come back!" I get at least one of these comments every time I work.
So yes, I need a new job. I don't work tomorrow and I'm taking the day to go apply at every restaurant in town. And when I leave I'll let them all know that I'm so sick of the management screwing up and making me take the heat for it. And I also realize that the longer I stay there and complain about it the dumber I look. So I promise this is the last rant I do about my job.